Privacy Policy
Your personal information belongs to you. This policy explains exactly what Asgard Slots collects, why we collect it, how long we keep it, and what control you have over every piece of it.
SSL Encrypted
256-bit TLS on all data
Curacao Licensed
8048/JAZ2021-056
No Data Selling
We never sell your data
GDPR Aligned
EU standard privacy rights
Cookie Control
Manage your preferences
18+ Only
Age-verified access only
Privacy Policy Overview
The scope of this policy, who is responsible for your data, and how to contact us with questions
Asgard Slots operates under Curacao eGaming license number 8048/JAZ2021-056. This privacy policy describes how we collect, use, and protect personal information belonging to players who register and play on our platform. It applies to all services offered through asgardslots.com, including casino games, live dealer tables, sports betting, poker, and any related communications we send.
We take data protection seriously. Players deserve to know exactly where their information goes, who can see it, and when it gets deleted. This document is written to be readable, not just legally complete. Short sentences where clarity matters, longer ones where context requires it.
By creating an account, you confirm you have read this policy and understand how we handle your data. We update this policy periodically; the effective date at the top of this page reflects the most recent revision. For significant changes, we send registered players an email notice at least 14 days before the new terms take effect.
Questions about any section can be directed to our support team via live chat, email, or phone at any time.
What Data We Collect
The categories of personal information Asgard Slots gathers, why each category exists, and the legal basis for processing it
We collect data across several categories. Some you provide directly during registration; the rest is gathered automatically as you interact with the platform. None of it is collected without a clear purpose.
Account and Identity Data
When you register, we ask for your full name, date of birth, email address, home address, and phone number. This is mandatory. We use it to verify your identity, meet anti-money laundering (AML) obligations, and send account-related communications.
Depending on the jurisdiction, we may request a government-issued ID, utility bill, or bank statement to complete identity verification. This is standard Know Your Customer (KYC) practice required under Curacao licensing conditions.
Payment and Financial Data
Asgard Slots accepts Bitcoin, Ethereum, Litecoin, Tether, TRON, Dogecoin, Visa, and Mastercard. For cryptocurrency transactions, we record wallet addresses and transaction IDs. For card payments, we store only the last four digits and card type. Full card numbers are handled exclusively by PCI-DSS compliant payment processors and never pass through our servers.
Deposit and withdrawal history is retained for financial audit and regulatory compliance. You can view your full transaction history in your account dashboard at any time.
Gameplay and Behavioral Data
We log your session history: which games you played, how long each session lasted, bet sizes, and outcomes. This data serves three purposes - responsible gambling monitoring, fraud detection, and improving our game recommendations.
Game providers such as Pragmatic Play, Evolution, NetEnt, Microgaming, Quickspin, and Yggdrasil may also process gameplay data on their own servers when you access their titles through our platform. Each provider operates under its own privacy terms.
Technical and Device Data
We automatically collect your IP address, browser type, operating system, device identifiers, and referring URL. This helps us detect unusual login activity, prevent account takeovers, and ensure the site functions correctly across different devices and connection types.
Social Media Data
Asgard Slots maintains a presence on Facebook and communicates with players through Telegram. If you contact us through these channels, we receive your public profile name, message content, and any media you share. This data is used only to respond to your inquiry and is not used for advertising profiling.
If you connect a social media account to your Asgard Slots profile, we may receive basic profile information (name, email, profile photo) depending on the permissions you grant. You can revoke this access at any time through your social media account settings. We do not post to your social profiles without explicit action on your part.
Our Facebook page uses standard Meta analytics, which means Meta may place its own cookies when you visit pages containing Facebook widgets or social share buttons. This is governed by Meta's own privacy policy, not ours.
| Data Category | Purpose | Legal Basis |
|---|---|---|
| Identity (name, DOB, address) | Account creation, KYC verification | Legal obligation |
| Payment details | Transaction processing, AML compliance | Contract performance |
| Gameplay history | Responsible gambling, fraud prevention | Legitimate interest |
| Device and IP data | Security monitoring, session management | Legitimate interest |
| Email and communications | Account notifications, support responses | Contract performance |
| Social media interactions | Customer support via Facebook, Telegram | Consent |
How Long We Store Your Data
Retention periods for each data category, and what happens when data is no longer needed
We keep personal data only for as long as necessary. In practice, that means different periods for different data types, because legal obligations and operational needs vary.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Active account + 5 years after closure | Regulatory and audit requirements |
| Identity verification documents | 5 years after account closure | AML and KYC obligations |
| Financial transaction records | 7 years from each transaction | Tax and financial compliance |
| Gameplay session logs | 3 years from date of session | Responsible gambling audits |
| Support communications | 3 years from last contact | Dispute resolution records |
| Device and technical logs | 12 months, rolling | Security incident investigation |
| Marketing preferences | Until you unsubscribe or request deletion | Consent-based communications |
| Social media messages | 90 days from last interaction | Customer service records |
After retention periods expire, data is either deleted permanently or anonymized. Anonymized records cannot be traced back to any individual and may be used for aggregate statistical analysis, for example understanding how players across a region respond to particular game types.
If you close your account, we begin the deletion process within 30 days for data not subject to mandatory retention requirements. Financial and identity records remain on file for the periods listed above because legal obligations require it. If you request deletion before those periods end, we can confirm which records are eligible for early deletion and which are not.
User Rights
What you can ask us to do with your data, and how to submit a request
You have real control over your personal data. The rights below apply to all players. EEA residents have these rights under GDPR specifically; players in other regions have them under our general privacy commitments.
Right to Access
Request a complete copy of the personal data we hold about you. We provide it in a structured, readable format within 30 days.
Right to Rectification
If your data is inaccurate or incomplete, ask us to correct it. Basic account details like address or phone number can also be updated directly in your profile settings.
Right to Erasure
Ask us to delete your personal data. We erase everything not subject to legal retention obligations. This is sometimes called the right to be forgotten.
Right to Portability
Receive your data in a portable format (CSV or JSON) so you can transfer it to another service. Applies to data you provided directly and that we process by automated means.
Right to Restriction
Ask us to pause processing your data in specific contexts, for example while a rectification request is under review.
Right to Object
Object to processing based on legitimate interest, including direct marketing. We will stop unless we can show compelling legal grounds that override your interests.
How to Submit a Request
Contact our privacy team
Send your request by email, live chat, or phone. State clearly which right you are exercising and include your registered email address.
Identity verification
To protect your account, we confirm your identity before acting on any data request. This typically takes 1-2 business days.
We process your request
Standard requests are completed within 7 business days. Complex cases may take up to 30 days; we notify you if that applies.
Confirmation sent
You receive written confirmation once the request is complete, including details of exactly what was done.
GDPR and Your Data Protection Rights
How Asgard Slots aligns with GDPR standards, international data transfers, and age verification requirements
The General Data Protection Regulation (GDPR) applies to any organization that processes data belonging to European Economic Area residents, regardless of where that organization is based. Asgard Slots is primarily oriented toward your region market, but we serve players from multiple jurisdictions and apply GDPR principles as a baseline for all users.
Our legal bases for processing personal data are: contract performance (running your account and processing transactions), legal obligation (KYC, AML, tax records), legitimate interest (fraud prevention, security monitoring), and consent (marketing emails, optional social features). You can withdraw consent-based processing at any time without affecting other aspects of your account.
International Data Transfers
Your data may be processed in countries outside the EEA, including your region, where our servers and some service providers operate. Where data crosses EEA borders, we rely on Standard Contractual Clauses approved by the European Commission to ensure adequate protection.
Game provider infrastructure may involve processing in various jurisdictions. Each provider maintains their own GDPR-compliant data processing agreements with the relevant supervisory bodies.
Age Restriction and Verification
Asgard Slots is strictly for players aged 18 and over. This site is only for adults - access by minors is prohibited. We do not knowingly collect or process personal data from anyone under 18. If we become aware that a minor has registered, we immediately close the account, void any transactions, and delete the associated data.
Under GDPR, children under 16 cannot give valid consent for data processing in most EU member states. Our age verification process is designed to prevent underage access before significant data collection begins.
If you are a parent or guardian and believe a minor has created an account, contact us immediately via live chat, email, or phone. These reports are treated as urgent.
How to File a Complaint
If you believe your data rights have been violated, contact our support team first. We aim to resolve disputes within 14 days. EEA residents who remain unsatisfied have the right to lodge a formal complaint with their national data protection authority. A directory of these authorities is published on the European Data Protection Board's website.